Smart Customer Service
Overview
Our smart service blends LLMs with a knowledge base for omnichannel access, intelligent Q&A, ticketing and analytics — freeing agents for high-value work.
Core Features
Omnichannel inbox
Unified inbox across web, WeChat and app.
AI answer bot
Accurate replies grounded in your knowledge base.
Ticket workflow
Auto-assignment, SLA alerts and escalation.
Service analytics
Conversation quality, CSAT and topic analytics.
Use Cases
- E-commerce & retail
- SaaS & tooling products
- Finance & education
Customer Value
Auto-resolve 60% of FAQs and cut labor cost by 35%.